All orders are shipped from our warehouse in Vancouver, BC via Purolator. Any orders addressed to PO boxes will be shipped via Canada Post and may experience an additional day of shipping. Orders on the site are subject to the required stock availability. Items added to your cart on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have finalized your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until payment is successfully taken, and the order dispatches from the warehouse, and you have received a tracking number.
Payment & Order Acceptance
We accept the following payment types on our site:
- American Express
- Apple Pay
By submitting your order on our site, you are confirming that the credit/debit card is yours or you have authority from the cardholder to make the payment.
We reserve the right to refuse any payments or cancel orders at our own discretion.
Orders being sent internationally (outside of Canada & United States) do have an order minimum of $100 CAD.
It is the customer’s responsibility to be available to accept delivery of products ordered on reddragon.ca. Delivery companies shipping on our behalf will make multiple delivery attempts and will contact you by phone. If goods are returned to us the order will only be shipped out again at the additional expense of the customer. Additional duties or other expenses are the responsibility of the customer.
Returns & Exchanges (Canada Only)
We stand behind our product! If you are not 100% satisfied with your purchase you can return it for an exchange, provided it is within 30 days of receipt of your order and the item is as new and in the original packing. All original tagging are intact and attached, with the Return Authorization number marked on the parcel.
For hygienic reasons we will not exchange underwear, boxers or swimsuits.
Defective items will either be replaced, repaired or refunded following evaluation by the Customer Service team. For avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing defect. Items damaged through general wear and tear or failure to follow washing instructions are not classified as defective. Defective items can be returned within twelve (12) months for a replacement. If this is not possible, we will offer a refund or credit voucher.
Please fill out our returns form to initiate an exchange or replacement.
Thanks for your support!