We stand behind our product! If you are not 100% satisfied with your purchase you can return it for an exchange, provided it is within 30 days of receipt of your order and the item is as new and in the original packing. All original tagging are intact and attached, with the Return Authorization number marked on the parcel.
For hygienic reasons we will not exchange underwear, boxers or swimsuits.
Defective items will either be replaced, repaired or refunded following evaluation by the Customer Service team. For avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing defect. Items damaged through general wear and tear or failure to follow washing instructions are not classified as defective. Defective items can be returned within twelve (12) months for a replacement. If this is not possible, we will offer a refund or credit voucher.
1. Place the return form included with your in a box along with the products being returned.
2. Attach the included return label to the box.
3. Drop off the package at your nearest shipping location
Visit www.purolator.com or www.canadapost.ca to find a drop off location (depending on the return label provided.)
Thanks for your support!